Effective Date: April 1, 2025 Last Updated: April 1, 2025
Privacy Policy
1. Introduction
Welcome to JoblockPro ("Company," "we," "us," or "our"). We operate the website www.joblockpro.com (the "Site") and the JoblockPro platform, including all associated features, tools, applications, and services (collectively, the "Service").
JoblockPro is an all-in-one growth automation platform built exclusively for home services contractors. Our Service includes speed-to-lead response, appointment booking and reminders, automated review generation, customer reactivation campaigns, estimate follow-up automation, conversation AI, referral program tools, and related features.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Site, use our Service, book a demo, or otherwise interact with us. It also describes your rights and choices regarding your information.
By accessing or using our Site or Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or Service.
2. Information We Collect
We collect information in three primary categories:
2.1 Information You Provide Directly
When you interact with JoblockPro, you may voluntarily provide us with:
Account Registration Information: Full name, business name, email address, phone number, physical business address, trade/industry type, number of locations, number of team members, and login credentials.
Billing and Payment Information: Credit card numbers, billing address, and payment details. Note: Payment processing is handled by our third-party payment processor(s). We do not store full credit card numbers on our servers.
Demo Booking Information: Name, email, phone number, business name, trade type, and any information you share during the demo call.
Customer Data You Upload or Import: Contact names, phone numbers, email addresses, service history, appointment records, estimate details, and any other customer data you input into the platform (collectively, "Contractor Customer Data").
Communications: Any messages, feedback, support tickets, survey responses, or other communications you send to us.
Review and Testimonial Content: Information you provide when submitting a testimonial or participating in a case study.
2.2 Information Collected Automatically
When you visit our Site or use our Service, we automatically collect certain technical and usage information:
Device and Browser Information: IP address, browser type and version, operating system, device type, device identifiers, screen resolution, and language preferences.
Usage Data: Pages visited, features used, clickstream data, time spent on pages, referring/exit URLs, date and time of access, and interaction patterns within the platform.
Log Data: Server logs that record requests made to our systems, including timestamps, API calls, error logs, and system activity.
Location Information: Approximate geographic location derived from your IP address.
Cookies and Tracking Technologies: Information collected through cookies, pixel tags, web beacons, local storage, and similar technologies (see Section 7 for details).
2.3 Information From Third-Party Sources
We may receive information about you from third-party sources, including:
Advertising Platforms: Lead data from Facebook Ads, Google Ads, and other advertising platforms you integrate with JoblockPro.
Google Services: Google Calendar data (for appointment syncing), Google Business Profile data (for review monitoring), and Google Analytics data.
Communication Providers: SMS delivery receipts, email open/click data, and phone call metadata from our telephony and messaging partners.
Public Sources: Publicly available business information, including Google reviews and business listings.
Referral Partners: Name and contact information if you were referred to us by another contractor or partner.
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 Service Delivery and Operations
Setting up, configuring, and personalizing your JoblockPro automation system during onboarding
Processing and responding to leads on your behalf within 60 seconds via SMS and email
Managing appointment booking, confirmations, and automated reminders (24-hour, 2-hour, and 15-minute)
Sending automated review requests to your customers after completed jobs
Executing customer reactivation campaigns, estimate follow-up sequences, and seasonal campaigns
Operating the Conversation AI (chatbot) feature
Syncing with your Google Calendar and other integrated tools
Managing your sales pipelines, funnels, and websites within the platform
Providing multi-location management for Elite plan users
3.2 Account Management
Creating and managing your JoblockPro account
Processing payments, invoices, and refunds (including our 30-Day Money-Back Guarantee)
Managing your subscription plan (Starter, Pro, or Elite)
Authenticating users and maintaining account security
3.3 Communication
Sending transactional emails related to your account, billing, and Service usage
Responding to your inquiries, support requests, and demo bookings
Providing onboarding updates and setup progress notifications
Sending service-related announcements, updates, and maintenance notices
With your consent, sending marketing communications about new features, promotions, and growth tips
3.4 Improvement and Analytics
Analyzing usage patterns to improve the Service, develop new features, and enhance user experience
Generating aggregated, anonymized performance metrics (e.g., average lead response time, no-show rate reductions, review growth averages)
Conducting internal research and analytics
Testing and optimizing automation workflows
3.5 Legal and Safety
Complying with applicable laws, regulations, and legal processes
Enforcing our Terms of Service and other agreements
Protecting the rights, property, and safety of JoblockPro, our users, and the public
Detecting, preventing, and addressing fraud, abuse, security incidents, and technical issues
4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
4.1 Service Providers and Subprocessors
We share information with trusted third-party service providers who perform services on our behalf, including:
CategoryPurposeCloud Hosting ProvidersInfrastructure and data storagePayment ProcessorsSubscription billing and payment processingSMS/Telephony ProvidersText messaging, missed call text-back, and phone servicesEmail Service ProvidersEmail delivery for lead response and campaignsCalendar Integration ProvidersAppointment syncing and schedulingAnalytics ProvidersWebsite and platform analyticsCustomer Support ToolsHelp desk and support ticket managementAI/NLP ProvidersPowering Conversation AI features
All service providers are contractually obligated to use your information only for the purposes of providing services to JoblockPro and are required to maintain appropriate security measures.
4.2 With Your Customers (Contractor Customer Data)
When you use JoblockPro's automated features, communications (SMS messages, emails, review requests, reminders, and reactivation messages) are sent to your customers on your behalf. These communications will appear to come from your business. You are responsible for ensuring you have obtained proper consent from your customers to receive such communications.
4.3 Google and Integrated Platforms
When you connect your Google Business Profile, Google Calendar, Facebook Ads, or other third-party platforms, data is exchanged between JoblockPro and those platforms as necessary to provide the integrated features you've enabled.
4.4 Aggregated and De-Identified Data
We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you. For example, we may publicly share platform-wide statistics such as "average 38% revenue increase within 90 days" or "average lead response time under 60 seconds."
4.5 Business Transfers
If JoblockPro is involved in a merger, acquisition, asset sale, bankruptcy, or reorganization, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your information.
4.6 Legal Requirements
We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:
Comply with a legal obligation, subpoena, court order, or governmental request
Protect and defend the rights or property of JoblockPro
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users or the public
5. Contractor Customer Data — Your Responsibilities
As a JoblockPro user, you upload, import, and manage data about your customers ("Contractor Customer Data"). With respect to this data:
You are the data controller (or equivalent under applicable law) of your Contractor Customer Data. JoblockPro acts as a data processor on your behalf.
You are responsible for ensuring that your collection, use, and sharing of Contractor Customer Data complies with all applicable laws, including but not limited to obtaining proper consent for SMS messages, emails, phone calls, and review requests.
You must comply with all applicable anti-spam, telemarketing, and data protection laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, CCPA/CPRA, GDPR (if applicable), and state-level privacy laws.
You represent and warrant that you have all necessary rights, consents, and authorizations to upload Contractor Customer Data to JoblockPro and to use the Service to communicate with your customers.
JoblockPro will process Contractor Customer Data only as instructed by you through your use of the Service and as described in this Privacy Policy and our Terms of Service.
6. Data Security
We take the security of your information seriously and implement industry-standard technical, administrative, and physical safeguards, including:
Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256 or equivalent).
Access Controls: Role-based access controls, multi-factor authentication, and principle of least privilege for internal systems.
Infrastructure Security: Our hosting providers maintain SOC 2 Type II compliance, regular penetration testing, and continuous monitoring.
Employee Training: All team members with access to customer data undergo security awareness training.
Incident Response: We maintain an incident response plan to promptly detect, respond to, and mitigate security incidents.
Regular Audits: We periodically review and update our security practices to address emerging threats.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
7. Cookies and Tracking Technologies
7.1 What We Use
TypePurposeDurationEssential CookiesRequired for Site functionality, login sessions, and securitySession / PersistentAnalytics CookiesHelp us understand how visitors use our Site (e.g., Google Analytics)PersistentMarketing CookiesTrack ad effectiveness and enable retargeting (e.g., Facebook Pixel, Google Ads)PersistentFunctional CookiesRemember your preferences and settingsPersistent
7.2 Your Cookie Choices
You can control cookies through:
Browser Settings: Most browsers allow you to block or delete cookies. Note that blocking essential cookies may impair Site functionality.
Do Not Track: Our Site currently does not respond to "Do Not Track" browser signals. We will update this policy if that changes.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law:
Account Data: Retained for the duration of your active subscription and for 24 months following account cancellation or termination, unless you request earlier deletion.
Contractor Customer Data: Retained for the duration of your active subscription. Upon account cancellation, Contractor Customer Data will be available for export for 30 days, after which it will be permanently deleted within 90 days.
Billing Records: Retained for 7 years as required by financial and tax regulations.
Communication Logs: Retained for 24 months after the communication date.
Analytics and Aggregated Data: May be retained indefinitely in anonymized, de-identified form.
Demo Inquiry Data: If you book a demo but do not become a customer, your inquiry data is retained for 12 months and then deleted.
You may request earlier deletion of your data at any time by contacting us at [email protected].
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
9.1 General Rights
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Portability: Request a copy of your data in a structured, machine-readable format.
Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the "unsubscribe" link in any marketing email or by contacting us.
Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.
9.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected, used, disclosed, and sold in the past 12 months.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights.
Right to Correct: You have the right to request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information: To the extent we process sensitive personal information, you may limit its use to what is necessary to provide the Service.
To exercise your California rights, contact us at [email protected] or call [Your Phone Number]. We will respond within 45 days of receiving a verifiable consumer request.
9.3 Other State Privacy Laws
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), and other states with consumer privacy laws may have similar rights to access, correct, delete, and port their data and to opt out of certain processing activities. Contact us to exercise these rights.
9.4 European Economic Area, UK, and Switzerland (GDPR)
If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and equivalent laws, including:
Right of Access (Article 15)
Right to Rectification (Article 16)
Right to Erasure (Article 17)
Right to Restriction of Processing (Article 18)
Right to Data Portability (Article 20)
Right to Object (Article 21)
Right to lodge a complaint with a supervisory authority
Our legal bases for processing include: performance of a contract, legitimate interests, consent, and legal obligation.
9.5 How to Exercise Your Rights
To exercise any of your privacy rights, please contact us:
We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law (typically 30–45 days).
10. SMS/Text Messaging Disclosure
JoblockPro's Service sends SMS/text messages on behalf of our contractor users. Important disclosures regarding SMS:
Consent: By providing your phone number to a JoblockPro contractor user (through a website form, phone call, or other inquiry), you may receive automated text messages from that contractor's business, powered by JoblockPro. Consent is not a condition of purchase.
Message Frequency: Varies based on your interaction with the contractor.
Opt-Out: Reply STOP to any text message to opt out of future messages from that contractor. Reply HELP for help.
Message & Data Rates: Standard message and data rates may apply.
Carriers: JoblockPro and the contractors using our platform are not responsible for delayed or undelivered messages due to carrier issues.
For Contractors: You are responsible for complying with the TCPA, CTIA guidelines, and all applicable laws governing text messaging. JoblockPro provides tools to manage opt-outs, but compliance ultimately rests with you.
11. Third-Party Links and Integrations
Our Site and Service may contain links to third-party websites, services, or integrations (e.g., Google, Facebook, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you interact with.
12. Children's Privacy
JoblockPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 18 has provided us with personal information, please contact us at [email protected].
13. International Data Transfers
JoblockPro is based in the United States. If you access our Site or Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country.
By using our Service, you consent to the transfer of your information to the United States and other jurisdictions as described in this Privacy Policy. Where required by applicable law (such as GDPR), we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your data during international transfers.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes:
We will update the "Last Updated" date at the top of this policy.
We will notify you by email (at the email address associated with your account) and/or by posting a prominent notice on our Site at least 30 days before material changes take effect.
Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
JoblockPro 📧 Email: [email protected] 📧 General Support: [email protected] 📞 Phone: [Your Phone Number] 📍 Mailing Address: [Your Business Address] 💬 Live Chat: Available on our website
For data protection inquiries, you may also contact our designated privacy team at [email protected]. We aim to respond to all privacy inquiries within 5 business days.
16. Supplementary Disclosures
16.1 Do Not Sell or Share My Personal Information
JoblockPro does not sell personal information as defined by the CCPA/CPRA. JoblockPro does not share personal information for cross-context behavioral advertising purposes.
16.2 Financial Incentives
Our 30-Day Money-Back Guarantee is available to all new subscribers and is not conditioned on the collection or retention of personal information.
16.3 Automated Decision-Making
JoblockPro uses automated systems to respond to leads, send reminders, request reviews, and reactivate past customers on behalf of our contractor users. These automations are configured by the contractor and operate based on predefined rules and triggers — not on automated profiling that produces legal or similarly significant effects on individuals.
16.4 Data Protection Officer
If applicable law requires the appointment of a Data Protection Officer, or if you wish to raise a privacy concern, please contact: [email protected].
This Privacy Policy is provided for informational purposes and is intended to be comprehensive and transparent. For legal compliance specific to your jurisdiction and business operations, we recommend consulting with a qualified attorney.
